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Stage 04 — Grow

Ongoing Management

You built the business. Now focus on what only you can do — and let us handle everything else. Outsource the must-haves that aren't your competitive advantage, so every hour you spend goes toward growth.

Best for
  • E-commerce businesses past launch and generating revenue
  • Founders spending more time on operations than on growth
  • Businesses with no clear processes, messy books, or rising costs
  • Growing sellers who need operational capacity without full-time hires
Business operations

Let's talk about what you need

Back office support is custom-scoped. Tell us what's eating your time.

Submit an inquiry
Continuity discount
Completed Services 01, 02, or 03 with us? The process documentation, system integrations, and supplier relationships we built together carry forward — which means faster onboarding and lower cost. New clients go through an intake interview so we can get fully up to speed before we begin.
The philosophy
Know your core. Outsource the rest.

Every business has a core competency — the thing that makes you different, that customers value, that only you can do. Maybe it's your product design. Maybe it's your relationships. Maybe it's your selling ability.

Everything else — the repetitive, the administrative, the operational — is necessary but not differentiating. That's what we take off your plate.

You keep this
Brand & product decisions
What you sell, how it looks, what it stands for — these define your competitive advantage
You keep this
Customer experience ownership
Product quality, customer relationships, and service standards — these build loyalty
You keep this
Compliance & legal
Regulatory decisions, licensing, and legal accountability stay with you — never outsourced
We handle this
Everything operational
Orders, fulfillment, resupply, vendor payments, bookkeeping — the engine room
Services
Core bundle + optional add-ons

Two services form the required core — they work together and can't be separated. Everything else is optional and can be added as your needs grow.

Required core bundle
Order management & fulfillment
The heartbeat of your e-commerce operation. These two services are always active together — they're inseparable because an order that isn't fulfilled isn't really managed.
  • 📥 Order intake & management Monitor incoming orders across all channels, flag exceptions, manage order status updates, and ensure nothing falls through the cracks
  • 📦 Fulfillment & return/refund management Coordinate with your 3PL or warehouse, track fulfillment, manage returns processing, and handle refund workflows on your behalf
Optional add-ons
Additional services
Activate any combination as your business grows. Each add-on integrates with the core bundle seamlessly.
  • 💬 Online customer service Handle customer inquiries, complaints, and feedback across email, marketplace messaging, and social — within your brand voice guidelines
  • 🔄 Resupply management Monitor inventory levels, trigger reorder alerts, coordinate purchase orders with suppliers, and track inbound shipments
  • 💸 Vendor follow-up & payment Manage supplier communication, track invoices, coordinate payment schedules, and follow up on outstanding items
  • 📒 Bookkeeping & CPA coordination Monthly bookkeeping, P&L reporting, and coordination with your CPA for tax preparation — scaled to your business size
How we work
The control tower model

We don't just execute tasks — we maintain visibility across your entire operation and surface what matters to you. Think of us as your operational control tower: monitoring everything, flagging issues before they escalate, and giving you the data you need to make decisions.

You stay in command. We keep the runway clear.

🔭
Maintenance & monitoring
Day-to-day execution of all active services — nothing missed, nothing delayed
📡
Control tower visibility
Cross-function view of your operation — we see issues forming before they become problems
📊
Data analysis & reporting
Regular performance reports with insights — not just numbers, but what the numbers mean for your business
🚨
Proactive escalation
When something needs your attention, we bring it to you — clearly, with context, and with a recommended action
Operations control tower
Boundaries
What Three Flows never touches

We're explicit about what stays with you — because your competitive advantage, your customer relationships, and your compliance obligations are not things to outsource.

🎨
Brand image & identity
What your brand stands for, how it looks, and how it speaks. We operate within your brand guidelines — we never make brand decisions on your behalf.
e.g. Logo updates, brand voice, visual direction, marketing messaging
⭐
Customer experience standards
Product design, quality standards, and what "great customer service" means for your brand — you define it, we execute to it.
e.g. Product specs, quality thresholds, service response standards, return policies
⚖️
Compliance & legal decisions
Regulatory compliance, licensing, tax strategy, and legal accountability always remain with you. We flag issues, but decisions and sign-offs are always yours.
e.g. Tax filings, business licenses, product certifications, legal contracts
The long game
We encourage you to grow into your own operations

Our goal isn't to keep you dependent on us forever. As your business grows and you build internal capacity, we actively encourage you to bring functions in-house — and we help you do it.

Early stage

Three Flows handles everything

Core bundle active plus any needed add-ons. You focus entirely on product, sales, and growth. We run the operation.

TF: All operationsYou: Product & growth
Growth stage

Selective insourcing begins

As you grow, some functions make sense to bring in-house — typically customer service first, as it's closest to the customer relationship. We help you hire, train, and transition smoothly.

TF: Core ops + oversightYou: Customer service + growth
Scale stage

Three Flows as control tower only

Your team handles day-to-day operations. Three Flows provides oversight, data analysis, and strategic input — the control tower without the execution. Lower cost, higher leverage.

TF: Oversight & analysisYou: Full operations team
FAQ
Common questions
Why are order management and fulfillment always bundled? +
Because they're two halves of the same process. An order that isn't tracked through to fulfillment creates blind spots — you won't know if something went wrong until a customer complains. We manage both together so there's a single accountable party for the complete order-to-delivery cycle.
How does Three Flows handle customer service within my brand voice? +
During onboarding, we build a brand voice and response guidelines document together — covering tone, common scenarios, escalation triggers, and what you never want us to say. We operate entirely within that document. For anything outside the guidelines, we escalate to you before responding.
What does "CPA coordination" mean — do you do my taxes? +
We don't file taxes — that's your CPA's job and it stays with them. What we do is keep your books clean and organized throughout the year so your CPA has everything they need when tax season arrives. We coordinate directly with your CPA to deliver reconciled financials, categorized transactions, and supporting documentation — so they spend less time on cleanup and more time on strategy.
What happens as I grow and want to bring things in-house? +
We actively support this. When you're ready to insource a function, we help you write the job description, define the handoff process, and train your new hire using the SOPs we've built together. You don't lose the institutional knowledge — it transfers with the role. Your monthly fee adjusts down as services are removed.
How is the ongoing management service priced? +
Ongoing management starts at $500/month for a focused scope (e.g. order management + fulfillment only). Full back office coverage across all five services starts higher and scales with transaction volume. A volume surcharge applies when monthly transactions exceed your plan threshold — thresholds are set at onboarding and reviewed quarterly. All pricing is custom-scoped based on the services you select, your order volume, and your business complexity. Contact us for a quote.
Do I need to have completed earlier Three Flows services to use Service 04? +
No — Service 04 is available as a standalone engagement. That said, clients who completed Service 03 (launch hypercare) transition into Service 04 with minimal onboarding and a continuity discount, because we already have the process documentation, system integrations, and supplier context in place. New clients go through a structured intake interview.

Stop running the back office.
Start running the business.

Tell us what's eating your time — we'll design the right plan.

Submit an inquiry Fill in an intake form Book a call