Do I have to take all four workstreams (3A, 3B, 3C, 3D)? +
No — all four are optional and can be engaged individually or in any combination. That said, if you're launching for the first time, we recommend at least completing brand assets (3A) and launch lot supply (3B) together, as they have the most direct impact on launch success. Talk to us about which workstreams match your situation.
What exactly gets documented — is it just written SOPs? +
Written SOPs are the core deliverable, but we also create flow diagrams, decision trees, and where useful, short screen-recorded video walkthroughs for digital processes. The format depends on the complexity and intended audience — a process your supplier follows gets documented differently from one your VA runs. Everything is mapped to the Three Flows framework: cash flow, material flow, and information flow.
When is the right time to do process improvement — before or after launch? +
The best time is alongside Service 3B (launch lot supply) — when your processes are being run for the first time and every step is visible. We observe as you operate, capture what actually happens (not what you planned), and document it in real time. Doing this retroactively after launch is harder, because informal workarounds tend to calcify before anyone notices them. That said, if you've already launched and have no documentation, it's never too late — we just start with an as-is audit.
Are there any prerequisites — does it require Service 3B? +
No hard prerequisites — but when bundled with 3B (launch lot supply), process documentation is included free of charge, because we're already observing your operations throughout the engagement. As a standalone, it starts at $1,000+ and requires an as-is observation period before we can document anything. Either way, we need access to your actual operations — not just how you think they work.
How do I keep SOPs up to date as my business evolves? +
SOPs are living documents — and treating them that way is part of what we call the continuity mindset. At handoff, we give you an editable format and a simple maintenance protocol: whenever a process changes, the SOP gets updated the same day. Three Flows clients on Service 04 (ongoing management) get quarterly SOP reviews built into the engagement. For standalone clients, we offer SOP maintenance retainers at an hourly rate.
How is process improvement priced? +
When bundled with Services 3B and 3D (system integration), process documentation is included free — you've already paid for the engagement and the observation happens naturally. As a standalone service, it starts at $1,000+ depending on the number of processes, business complexity, and depth of documentation required. Custom system builds (Google Sheets or web apps) are quoted separately based on scope.
